Cisco Solution Support Services support covered solution deployments from a
holistic, network-level perspective, beyond the device-level perspective typical in
standard support options. Designed to work in conjunction with product support, all
Cisco Solution Support Services include:
• A single point of contact to manage issues that can arise within the covered solution
• Access to Cisco cross-domain experts who are trained in Cisco and third-party products which comprise the solution and are qualified to troubleshoot and drive resolution of issues across the solution, including those arising from third-party products
• Coordination and delivery of issue resolution among Cisco and solution technology partner support teams
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